Flame of Ages — support
Keeper of the ages · Français
Flame of Ages is a tower defense game: 30,000 years ago, a clan watches over its Ember, and time starts moving. You keep the flame through ten ages, from the cave of Prehistory to the edge of time: one hundred episodes, twenty bosses you free instead of killing, the Odyssey of time, Endless mode and a museum of one hundred entries. Free, with no purchases and no ads. On iPhone.
Contact us
contact@aplomb-apps.fr — a question, a bug, an idea: we read everything and answer within fifteen days. For a bug, tell us your device and its system version, the game version (Settings › About), the episode or mode, and what you were doing when it happened.
Frequently asked questions
Do I need a connection or an account?
No. Adventure, the Odyssey of time, Endless, training and the museum are played offline, without an account. Only the daily leaderboards, online co-op and duels use the Internet, if you choose to (Settings › Play online).
Is the game really free?
Yes: the whole game, with no in-app purchases, no ads, no loot boxes and no energy. Victory cannot be bought.
How does online play work?
The game gives you a pseudonym drawn at random; you cannot type one. In co-op and duels, players exchange only ready-made messages. The game asks your age once; under 15, a parent's consent is asked in the game, and a child profile never goes online.
How do I delete my online account?
In the game: Settings › Play online › “Delete my online account”. The account, its scores, duels and rating are erased from the server at once. “Copy my online data” first gives you everything the server keeps.
Does my progress move from one device to another?
Not by itself: it stays on the device. To move it: Settings › Profiles and saves › “Export the save”, then “Import a save” on the other device.
Why doesn't my score show up on the leaderboard right away?
The server replays every game before ranking it, so that every score is true. It takes a few seconds, sometimes a little more for a whole Odyssey.
Can everyone play?
Text up to 200%, three colour-blindness settings, no flashing, fewer particles, calm camera, sound captions and voice announcements, speed from ×0.5 to ×3 and a pause in which you can build. The VoiceOver screen reader is not supported yet.
My data?
Offline, nothing leaves your device. The details are in the privacy policy; the rules of online play are in the terms of use.
Mediation
After contacting us first, and if our answer does not satisfy you, you may refer a dispute free of charge to the publisher's consumer mediator:
CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France — www.cm2c.net/declarer-un-litige.php
Publisher
Flame of Ages is published by Aplomb — Jérôme Lasalle, sole trader (entrepreneur individuel), 4 impasse du Couchant, 78630 Morainvilliers, France.