Ember to Orbit — support

From the ember to orbit: one people, from the end of the last Ice Age to Mars. · Français

Ember to Orbit is a turn-based strategy game played on the real Earth as it was twelve thousand years ago: you lead a people from the end of the last Ice Age to the Moon and Mars. Free demo of the first three ages, the full game with a single purchase, no ads, no subscription. On iPhone and iPad.

Write to us

contact@aplomb-apps.fr — a question, a bug, an idea: we read everything and answer everyone. For a bug, tell us your device and its iOS version, the age and turn of the game, and what you were doing when it happened; the game's file (Menu › Export this game) helps a lot.

Frequently asked questions

Do I need a connection?
No. The game plays entirely offline. Only remote games, the online Relay of Ages and the Duel of Ages need the Internet, and only after you agree on the "Online" screen.

What is in the demo?
The Great Game through the first three ages, with no time limit. The full game unlocks every age up to orbit, the Moon and Mars, every mode and the worlds to come; your game goes on where it is.

How do I buy the full game?
Settings › "Unlock the full game". Payment goes through the App Store.

I changed devices: how do I get my purchase back?
On the purchase screen, tap "Restore my purchases" with the same Apple Account. Nothing is charged.

How do I carry on a game on another device?
Menu › "Export this game", then send the .etos file by AirDrop or open it from the Files app with Ember to Orbit.

My data?
Outside online play, nothing leaves your device. Online, "My data" hands you everything the server keeps about you and "Delete my account" erases it. The details are in the privacy policy.

Mediation

After contacting us first, and if our answer does not satisfy you, you may refer the dispute free of charge to the publisher's consumer mediator:
CM2C, 49 rue de Ponthieu, 75008 Paris, France — phone +33 1 89 47 00 14 — www.cm2c.net/declarer-un-litige.php — litiges@cm2c.net

Publisher

Ember to Orbit is published by Aplomb — Jérôme Lasalle, sole trader, 4 impasse du Couchant, 78630 Morainvilliers, France.